FAQ

Default solution folder, feel free to edit or delete it.

Info on using the FileThis Fetch desktop application
When you select a Storage destination for documents fetched by FileThis, one option is My Mac or My PC. This option stores documents on your c...
Thu, 15 Sep, 2016 at 2:15 PM
How can I add or delete tags (accounts, cabinets and/or labels) to my documents?
1. Login to your FileThis account and click on the Documents page. 2. The tags down the left column are used only for search. So clicki...
Fri, 9 Sep, 2016 at 5:12 PM
How do I update my billing information
If you need to update the credit card on file for your FileThis subscription, login to FileThis from a browser. Click your name in the upper-right corner...
Fri, 14 Dec, 2018 at 9:50 AM
Fetch All Documents
FileThis can re-fetch all the documents from any connection at any time. For example, if you accidentally deleted a document, you might want to collect al...
Sat, 28 May, 2016 at 3:44 PM
How do I purchase additional connections once I hit the 30 connection limit?
Once you are on the Ultimate Subscription plan, you can add "Connection Packages" to get above the 30 connections provided by the Ultimate Subsc...
Fri, 9 Sep, 2016 at 5:24 PM
Request Support for a New Site on FileThis
To request a new site to be added to FileThis, do the following: 1. Login to your FileThis account on a web browser. 2. Go to the Accounts->Con...
Sat, 10 Sep, 2016 at 7:46 PM
What do I do if I cannot remember my FileThis password?
If you do not remember the password to login to your FileThis account: 1. On a web browser, go to https://filethis.com/consumer/forgot-password/. ...
Tue, 21 May, 2019 at 2:13 PM
How do I edit the login credentials for an existing connection?
If you change your credentials for one of your institutions, you will need to update the credentials for the corresponding connection in FileThis. ...
Fri, 21 Oct, 2016 at 6:06 PM
Invite a Friend
If you are finding FileThis to be a useful service, you can help spread the word to your friends and benefit yourself and your friends at the same time. For...
Tue, 10 Jan, 2017 at 4:57 PM
How do I create a subscription using a coupon code?
If you have a coupon code for a subscription to FileThis, and would like to sign up for a subscription using this code, please do the following: 1. Clic...
Fri, 1 Jun, 2018 at 10:06 AM