To remove a client from your FileThis Pro Services Account:


  1. Login to your FileThis Pro account as an administrator (https://filethispro.com).
  2. Click to select the box(es) to the left of the client(s) you wish to remove from your FileThis Pro Services account: 
  3. Click the Remove icon in the icon bar above the list of names to remove the selected clients: 
  4. Once you click the Remove icon to remove the select client, your client will automatically receive an email from FileThis notifying them that they are no longer a part of your FileThis Pro account, and there FileThis account has been switched to a FileThis Consumer (https://filethis.com/consumer/) free (Basic) account:


What happens with my client's FileThis Client setup when I remove them from my FileThis Pro account?


  1. If you remove a client from your FileThis Pro account, your client's account will automatically be switched to a FileThis Consumer (https://filethis.com/consumer/) free (Basic) account. As a free account, the first 6 connections your client has will remain running, and any connections beyond the first 6 will show but will be dormant unless your client chooses to upgrade to a paid plan on FileThis consumer. You - the admin of the FileThis Pro account - will no longer be able to see your client's connections or connection status.
  2. If your client has been using FileThis Cloud as their storage destination, they will continue to have access to that same storage and all their documents, and new documents fetched by FileThis will continue to be stored in their FileThis Cloud destination. You - the admin of the FileThis Pro account - will no longer be able to see or access your client's documents through your FileThis Pro portal.
  3. If your client has been using an external storage destination, for example Dropbox or SmartVault, then you will still have access to their documents, and any new documents FileThis fetches until such time as your client switches their storage destination in their new FileThis Consumer account to a different storage destination.
  4. If your client would like to discontinue use of their FileThis account, they can do so by sending an email to support@filethis.com and requesting their account and all corresponding data be deleted.